Get in Touch
Have a question or need assistance? We typically respond within 24 hours.
support@getniyyah.appFrequently Asked Questions
How do I cancel my subscription?
Subscriptions are managed through your Apple ID. To cancel, go to Settings > [Your Name] > Subscriptions on your iPhone, find Niyyah, and tap "Cancel Subscription." Your access will continue until the end of your current billing period.
How do I restore my subscription on a new device?
If you've reinstalled the app or switched devices, make sure you're signed in with the same Apple ID you used to purchase the subscription. Open Niyyah and go to Settings — your subscription should be automatically restored. If not, look for the "Restore Purchases" option.
Why aren't my apps being blocked?
Make sure you've completed these steps:
1. Screen Time permission — Go to Settings > App Blocking and ensure Screen Time access is enabled
2. Selected apps — Make sure you've selected which apps to block
3. Blocking is enabled — Check that the blocking toggle is turned on
4. Blocking mode — Verify your blocking mode (Strict or Gentle) is set
If issues persist, try toggling blocking off and on again, or contact us.
1. Screen Time permission — Go to Settings > App Blocking and ensure Screen Time access is enabled
2. Selected apps — Make sure you've selected which apps to block
3. Blocking is enabled — Check that the blocking toggle is turned on
4. Blocking mode — Verify your blocking mode (Strict or Gentle) is set
If issues persist, try toggling blocking off and on again, or contact us.
How do I change my prayer time calculation method?
Go to Settings > Prayer Times to change your calculation method. Niyyah automatically selects a method based on your region, but you can manually choose from options like Muslim World League, ISNA, Moonsighting Committee, Egyptian General Authority, and more. You can also select your Madhab (Shafi or Hanafi) for Asr timing.
What's the difference between Strict and Gentle blocking?
Gentle mode: Apps are blocked for 1 hour after the adhan. This gives you time to pray without feeling rushed.
Strict mode: Apps are blocked until the next prayer time begins. For example, if you haven't prayed Dhuhr, apps stay blocked until Asr time.
In both modes, blocking lifts immediately when you mark the prayer as completed.
Strict mode: Apps are blocked until the next prayer time begins. For example, if you haven't prayed Dhuhr, apps stay blocked until Asr time.
In both modes, blocking lifts immediately when you mark the prayer as completed.
Is my data private and secure?
Yes. All your prayer data is stored locally on your device, not on external servers. We don't collect your name, location, or any identifying information. Your location is processed entirely on-device for prayer time calculations. We never see which apps you choose to block — Apple's Screen Time API keeps this encrypted. Read our full Privacy Policy for details.
Can I use Niyyah without a subscription?
Yes! Niyyah offers free features including accurate prayer times, prayer logging, statistics, Qibla compass, and daily reflections. Premium features like app blocking, AI prayer coach, and advanced stats require a Niyyah Premium subscription.
My prayer times seem incorrect. What should I do?
Prayer times depend on your location and calculation method. Try these steps:
1. Ensure location access is enabled for Niyyah
2. Try a different calculation method in Settings > Prayer Times
3. Check if your local mosque uses a specific method and match it
Different methods can vary by several minutes. For critical prayers like Fajr, we recommend verifying with your local mosque.
1. Ensure location access is enabled for Niyyah
2. Try a different calculation method in Settings > Prayer Times
3. Check if your local mosque uses a specific method and match it
Different methods can vary by several minutes. For critical prayers like Fajr, we recommend verifying with your local mosque.
Need More Help?
Note: For religious questions and rulings (fiqh), please consult qualified Islamic scholars. Niyyah is a prayer focus tool, not a source of religious guidance.
For app-related questions, bug reports, feature requests, or general feedback, please email us at support@getniyyah.app. We read every message and strive to respond within 24 hours.
May Allah accept your prayers and make your journey easy. Ameen.